Frequently Asked Questions

Clefora is a lesson management and parent communication platform for private music teachers. Teachers record lessons, set practice goals, track scales and repertoire, manage exam entries, create milestones, and send lesson digests to parents automatically. Parents see what happened in every lesson, track practice goals, and message the teacher directly.

Download the Clefora app from the App Store or Google Play and create an account using your email or sign in with Google/Apple. Teachers can start adding students immediately, while parents receive an invitation from their child's teacher to connect.

Yes! Clefora offers a free tier that includes all core features for teachers with smaller studios. Premium plans are available for teachers who want advanced features and unlimited students. Check our pricing page for current options.

Teachers add students through the app by entering the student's name and basic information. You can then invite parents to connect by sharing an invitation link or entering their email address directly.

Parents receive an invitation from their child's music teacher via email or text message. Click the invitation link, download the app, and create an account to start receiving updates about your child's music lessons.

Absolutely! Clefora syncs across all your devices. Sign in with the same account on your phone, tablet, or computer to access your information anywhere. Changes sync automatically.

Clefora is available as a mobile app for iOS (iPhone/iPad) and Android devices. We recommend using a device with a recent operating system for the best experience.

After adding a student, tap the "Invite Parent" option to generate an invitation link. Share this link via text message, email, WhatsApp, or any other messaging app the parent prefers.

Yes! Both parents, guardians, or other caregivers can connect to the same student profile. Each receives the same lesson updates and can communicate with the teacher independently.

No, students don't need their own Clefora account. The platform is designed for teacher-parent communication. Students work with their teacher in lessons while parents track progress through the app.

Clefora gives teachers six core capabilities: record lessons and send digests to parents automatically, set measurable practice goals parents can track at home, log scales and repertoire with mastery status, manage ABRSM, Trinity, and Rockschool exam entries with deadline reminders, create milestones that celebrate real achievements, and message parents securely with read receipts. Premium adds invoicing via Stripe, venue management, and unlimited students.

After each lesson, record what was covered, set practice goals for the coming week, update scales or repertoire progress, add milestones for achievements, and write private teaching notes. A lesson digest is sent to parents automatically, so they know exactly what happened and what to practise.

Practice goals are specific, measurable tasks teachers set between lessons. Instead of "practise more", set goals like "play C major scale hands together at 80 BPM" or "memorise bars 1-8 of Fur Elise". Parents see these goals in the app and can track completion at home.

Milestones celebrate significant achievements in a student's musical journey—like completing a song, mastering a technique, or passing an exam. Teachers create milestones that parents and students can see and celebrate.

Yes! Teachers can add private notes to any lesson that only they can see. Use these for teaching strategies, observations about learning style, or reminders for future lessons—completely private from parents.

Clefora has built-in messaging so teachers and parents can communicate securely within the app. Messages are organized by student, so conversations stay focused and easy to find.

Yes, Clefora shows read receipts so you know when parents have seen your messages. This helps teachers know when important updates have been received.

Clefora maintains a complete history of lessons, milestones, and practice goals for each student. You can look back at any time to see how a student has progressed from their first lesson to today.

Yes! Practice goals are completely customizable. Whether you teach piano, guitar, violin, or voice, you can create goals that match exactly what each student needs to practice.

Yes, if a student is learning multiple instruments, you can track lessons and progress for each instrument separately within the same student profile.

Yes, teachers can export lesson history and progress data for their records. This is useful for creating progress reports, preparing for recitals, or transitioning students.

Both teachers and parents receive push notifications for new messages, lesson summaries, completed practice goals, and milestone achievements. You can customize which notifications you want to receive.

Yes. Clefora includes a calendar with recurring lesson support. Set up weekly lessons, manage holiday cancellations, and handle rescheduling. Parents are notified automatically of any schedule changes.

Yes. On Premium plans, teachers can create and send invoices through Clefora. Parents pay securely via Stripe, and payments go directly to the teacher's connected Stripe account. Teachers can track payment status and send reminders.

Clefora is optimized for individual lessons with parent communication. While you can log group lesson activities, the platform works best for one-on-one teaching relationships.

Clefora offers a free tier with core features for teachers getting started. Premium plans start at an affordable monthly rate and include additional features like unlimited students and advanced progress tracking.

The free plan includes lesson logging, practice goal setting, basic milestone tracking, messaging with parents, and student management—everything you need to get started.

Yes! New teachers can try all premium features free for 14 days. No credit card required. Experience the full power of Clefora before deciding which plan works for you.

Absolutely. You can change your plan at any time from your account settings. Upgrades take effect immediately, and downgrades apply at your next billing cycle.

Yes, choosing annual billing saves you money compared to monthly payments. Annual subscribers typically save around 20% over the course of a year.

We offer special pricing for music education students and teachers just starting their careers. Contact our support team with verification of your status to learn about available discounts.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor. Payment information is never stored on our servers.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to premium features until the end of your current billing period.

Yes! Clefora uses industry-standard encryption to protect all data. We use secure, encrypted connections for all communications, and your data is stored securely in enterprise-grade data centers.

No. Private notes are encrypted and only visible to you. Parents can only see lesson summaries, practice goals, milestones, and messages that you choose to share with them.

All data is encrypted both in transit and at rest using AES-256 encryption. We follow security best practices and regularly audit our systems to ensure your information stays safe.

Only the teacher and connected parents can see a student's information. No other users, teachers, or parents have access to your students' data.

No. We never sell or share your personal information with third parties for marketing purposes. Your data is yours, and we only use it to provide and improve Clefora.

Yes. You can request complete deletion of your account and all associated data at any time. We'll permanently remove your information from our systems within 30 days.

Yes. Clefora is designed with child privacy in mind. We don't collect information directly from children under 13, and all data handling follows COPPA requirements.

Yes! Clefora is available as a mobile app for both iOS (iPhone/iPad) and Android devices. Download it free from the App Store or Google Play.

Yes! Clefora is designed to work offline. You can log lessons, add notes, and view student information even without an internet connection. Everything syncs automatically when you're back online.

The Clefora app is lightweight, typically using less than 100MB of storage. Lesson data and messages are stored efficiently to minimize space usage on your device.

Check that notifications are enabled both in the Clefora app settings and in your device's system settings. Also ensure you're signed in and have a stable internet connection.

Yes! Clefora works great on tablets, providing more screen space for viewing lesson history and managing multiple students. The app automatically adapts to your screen size.

Updates are available through the App Store (iOS) or Google Play (Android). We recommend enabling automatic updates to always have the latest features and security improvements.

Yes. Teachers have access to the Clefora Hub, a web dashboard for managing their studio from a computer. The Hub provides the full set of teacher features including lesson recording, student management, scheduling, and invoicing. Parents primarily use the mobile app.

Try closing and reopening the app. If problems persist, check for app updates, restart your device, or reinstall the app. Your data is safely backed up and will be restored.

Go to Settings in the app and tap "Sign Out." This is useful if you're using a shared device or want to sign in with a different account.

Yes! Sign in with the same account on any number of devices. All your data syncs automatically, so you can switch between devices seamlessly.

Go to Settings > Account in the app to view your current subscription plan, billing date, and payment method. You can also manage your subscription from there.

Receipts are automatically emailed to your account email address after each payment. You can also view billing history in your account settings.

Go to Settings > Account > Payment Method in the app to update your credit card information. Changes take effect immediately for future payments.

If a payment fails, we'll notify you by email and give you a grace period to update your payment method. Your account will continue working while you resolve the issue.

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied, contact our support team within 30 days for a full refund.

Clefora plans are priced in GBP (£). Your bank or card provider handles any currency conversion at their standard exchange rate.

Email us at support@clefora.app or use the "Help" section in the app. We typically respond within 24 hours on business days.

Clefora uses Google and Apple sign-in, so there is no password to reset. Sign in with the same Google or Apple account you used when creating your Clefora account.

Make sure you are using the same sign-in method (Google or Apple) you used when creating your account. If you are unsure which method you used, try both. If issues persist, contact support@clefora.app.

First, verify the parent is connected to the correct student in your contacts. Then check that you've shared the lesson—some lessons may be saved as drafts until you publish them.

Use the "Report a Problem" option in the app's Help section, or email support@clefora.app with details about the issue, including what you were doing when it occurred.

Yes! Visit our Getting Started guides at /getting-started for detailed instructions. We also have guides specifically for teachers and parents.

Absolutely! We love hearing from users. Send feature requests to feedback@clefora.app or use the in-app feedback option. Many of our features came from user suggestions.

Go to the student's profile and select "Archive Student." This removes them from your active list while preserving their lesson history for your records.